FAQ

Do you offer free shipping?

Yes. We offer free shipping on all orders.

How long does shipping take?

Orders are processed within 1–2 business days and are typically delivered within Germany in 3–5 business days.

Do you offer free returns?

Yes. We provide free returns within 30 days of delivery.

When will I receive my refund?

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

How can I contact customer support?

Email: suppoert@Krabbelfass.shop

Phone: +49 30 8156793

What are your customer service hours?

Monday – Friday, 9:00 AM – 5:00 PM (CET)

Where is Krabbelfass located?

Teltower Damm 40, 14167 Berlin-Bezirk Steglitz-Zehlendorf, Germany

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

How quickly do you respond to inquiries?

Most customer inquiries receive a response within 24–48 business hours.