Privacy policy
At Krabbelfass, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
We may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Device information
- Browser information
- IP address
- Website usage data
How We Use Your Information
Your information may be used to:
- Process and fulfill orders
- Provide customer support
- Send order updates and confirmations
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
Sharing Information
We do not sell, rent, or trade your personal information.
Information may be shared with trusted third-party service providers that assist with payment processing, shipping, website functionality, analytics, and customer support.
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at:
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page.
Refund Policy
Customer satisfaction is important to us.
Free Returns Within 30 Days
We proudly offer free returns within 30 days of delivery.
If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order.
Return Eligibility
To qualify for a return:
- The item must be returned within 30 days of delivery.
- The product must be in its original condition.
- Proof of purchase may be required.
- Return requests submitted after 30 days may not be eligible.
Refund Process
After receiving and inspecting your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Refund Timeline
Approved refunds are typically completed within 5–10 business days.
Return Shipping Costs
Eligible returns within the 30-day return period qualify for free return shipping.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at:
We will work promptly to resolve the issue.